FAQ
Questions, answered.
Answers to the questions we are asked most about booking, fitting and coding at our Durham workshop. Can't see yours? Send us a message or call 07902 096 169.
Still got a question?
Do I need to book an appointment?
Yes. All work is carried out by appointment only at our Durham workshop, so please get in touch first to book a slot.
How do I check an upgrade is compatible with my car?
Send us your registration or VIN, your vehicle make and model, and the upgrade you're interested in. We'll confirm compatibility before you book.
Which vehicles do you work on?
We specialise in the Volkswagen Audi Group: Volkswagen (including Transporter and Caddy), Audi, SEAT, Cupra, Škoda and Porsche.
My car isn't listed. Can you still help?
Don't see your car on the list? Contact us with your registration or VIN and we'll let you know what we can offer you.
Do you use genuine parts?
Yes. Every retrofit uses genuine OEM parts, coded to your vehicle with dealer-level diagnostic equipment. No aftermarket boxes.
What is ADAS calibration and when do I need it?
ADAS calibration realigns your car's safety sensors and cameras. You need it after a collision, a windscreen or sensor replacement, wheel alignment or front-end repair work, or if an ADAS fault code appears. More about ADAS calibration.
Where are you based?
Unit 9, Dragonville Industrial Park, Dragon Lane, Durham DH1 2XH. Customers regularly travel to us from Newcastle, Sunderland, Gateshead, Middlesbrough, Darlington and across the North East.
What are your opening hours?
Monday to Sunday, 9:00 to 17:00, by appointment only.
How do I track my order?
Sign in with the email address you used at checkout to see your orders and where each one is up to. Track your order.